02.

💬 Frequently Asked Questions

We’ve compiled answers to some of the most common questions our clients ask. Whether you’re curious about our services, processes, or support, this section is designed to give you quick and clear information. If you don’t find what you’re looking for, feel free to contact us — we’re always ready to help!

01.

General Questions

You can request a quote by filling out our Get a Quote form, calling our office, or visiting us. We’ll assess your needs and respond promptly with a detailed proposal.

Yes, we offer free initial consultations to assess your needs and propose a tailored technical solution.

Our head office is in Kayole Junction off Kangundo road, Nairobi, Kenya, but we deliver and install equipment countrywide and across East Africa.

Yes, we offer scheduled maintenance contracts to ensure systems stay efficient and problem-free long-term. Our equipment also come with a warranty-the terms and conditions are specified in warranty document available at the purchase of our equipment.

Yes. We work closely with dairy cooperatives and self-help groups to provide scalable, cost-effective milk cooling and processing solutions.

We use a variety of methods including reverse osmosis (RO), UV sterilization, ultrafiltration, activated carbon filtration, and chemical dosing systems—based on your water source and intended use

Absolutely. We offer end-to-end support for kitchen layout planning, equipment selection, stainless steel fitting, and installation tailored to your space and budget.

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.Installation lead time ranges between 3 to 14 working days depending on the scope of work, site readiness, and availability of materials.

Yes. We assess existing setups and can refurbish outdated systems, upgrade components, or enhance system efficiency without full replacement.

Services Info

Our services include water and wastewater treatment system design and installation, stainless steel fabrication, dairy processing equipment setup, and commercial kitchen solutions.

Yes, we handle everything—from supply, installation, and commissioning to after-sales service and maintenance.

  Definitely. We specialize in custom fabrication of stainless steel solutions based on your exact space, need, and design.

Yes, we offer scheduled maintenance contracts to ensure systems stay efficient and problem-free long-term.

✅ Water Treatment & Wastewater Treatment Systems

Routine maintenance includes checking filter cartridges, membrane integrity, dosing pumps, flow meters, and tank cleanliness. Regular servicing prevents clogging, contamination, and equipment failure — ensuring clean, safe water consistently.

✅ Dairy Setups & Equipment

Maintenance covers lubrication of moving parts, calibration of milk pasteurizers, cleaning-in-place (CIP) systems, and checking for bacterial contamination. Timely maintenance ensures hygiene, accurate measurements, and product safety.

✅ Commercial Kitchen Equipment

We inspect burners, grills, chillers, fryers, and exhaust systems. Cleaning, replacing worn-out parts, and safety checks are done to keep kitchen operations efficient, compliant, and safe from fire hazards or breakdowns.

✅ Stainless Steel Fabrications & Installations

Maintenance involves polishing surfaces to prevent rusting, tightening fasteners, inspecting welds, and checking structural stability. Especially in food and chemical environments, this ensures longevity and hygiene.

03.

Emergency Questions

  Yes, we provide 24/7 emergency response for critical system failures—especially in hospitals, factories, and food processing units.

⏱️ 24-Hour Support System Flow

🔹 1. Client Contact Initiation

  • Channels: Phone call, SMS, WhatsApp, Email, or Website contact form.

  • Availability: 24/7 hotline with immediate call reception or auto-responder acknowledgment if during off-peak hours.

  • Response Time Target: Within 5–15 minutes for critical issues.

🔹 2. Issue Logging & Triage

  • Details Captured: Client name, contact, location, nature of issue, equipment/system affected, urgency level.

  • Ticket Generation: Each issue is logged into a support system and assigned a unique reference number.

  • Classification:

    • Emergency – critical system failure (e.g., water contamination, dairy plant shut-down).

    • Urgent – affecting performance but not a total shutdown.

    • Routine – general inquiries or non-urgent repairs.

🔹 3. First Response & Remote Guidance

  • Support Officer Action:

    • For routine or urgent: Guide client through basic troubleshooting remotely.

    • For emergencies: Immediate escalation to technical standby team.

  • Tools Used: Remote diagnostics (calls, pictures, videos), client-assisted checks, or online guides.

  • Resolution Goal: Solve remotely where possible (30–60% cases typically resolved here).

🔹 4. Technical Dispatch (if needed)

  • Mobilization: Nearest available field technician is dispatched.

  • Travel ETA Provided: Client informed of estimated arrival time and technician details.

  • Preparation: Technician briefed on tools and parts needed to reduce downtime.

🔹 5. Onsite Diagnosis & Resolution

  • Action Taken: Thorough equipment check, fault isolation, and corrective action.

  • Client Engagement: Client is briefed before and after service; informed of any long-term risks or upgrade options.

🔹 6. Follow-Up & Ticket Closure

  • Feedback: Client receives follow-up call/SMS to confirm satisfaction.

  • Documentation: Issue marked as resolved and logged into client service history.

  • Post-Support Advice: Preventive steps and maintenance schedules may be shared.

🔹 7. Escalation Protocol (if unresolved)

  • Senior Tech Involvement: Issue escalated to senior technician or technical director.

  • Parts Ordering: If special parts are needed, procurement is triggered with client notified of ETA.

  • Regular Updates: Client receives daily or milestone updates until resolved.

Our emergency response time ranges from 1–6 hours depending on your location. We always prioritize urgent calls.

Yes. We have a fast-response team trained to handle breakdowns in restaurant and hotel kitchens to avoid service interruption.

Quick Service On Emergency Call - 24/7

We are available 24/7/365.Just make a dial on below provided telephone numbers

  • +254 715 463 /104368070
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